pion Platform Privacy Notice

This page describes what we collect when you use pion and how we keep that data protected. We at pion understand that your personal information is sensitive, and we are committed to handling it responsibly. Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate.

When you open an account on pion, create a profile, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on football, live-dealer tables, slots, or esports, we collect certain information about you. We use this information to verify your identity, process your transactions, comply with anti-money-laundering rules, and improve our service.

Our privacy policy applies to all users of pion, regardless of location, with one caveat: we do not knowingly collect data from users in jurisdictions where online wagering is prohibited. If you access pion from such a jurisdiction, you do so at your own risk, and we reserve the right to close your account and return your balance.

What data we collect on pion

We collect two categories of data: information you provide voluntarily and information we gather automatically as you use pion.

Information you provide: When you register a pion account, we collect your full legal name, date of birth, email address, phone number, and residential address. When you deposit, we record your payment method details (account holder name, transaction ID, amount, and timestamp). When you contact our support team, we retain your message history. When you participate in referral or loyalty programs, we collect the names and contact details of referred friends or your activity log.

Information we collect automatically: When you use pion, our servers log your IP address, device type, browser version, and pages you visit. We use cookies and similar tracking tools to recognize returning users, remember your preferences, and analyze how you interact with our platform. We also record the dates and amounts of all your bets, wins, losses, deposits, and withdrawals.

We collect this data to: verify your identity and age; process deposits and withdrawals; comply with anti-money-laundering and anti-fraud regulations; calculate your tier status and promotional eligibility; settle bets accurately; provide customer support; detect unauthorized access; and improve our platform.

How we use your data on pion

We at pion use your personal information for the following purposes:

Account verification: We confirm your identity using your government ID and proof of address before allowing deposits.
Transaction processing: We share your payment details with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateway operators, and bank partners mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals.
Regulatory compliance: We report suspicious activity to relevant authorities if required by law. We maintain transaction records for anti-money-laundering and anti-terrorism-financing investigations.
Promotional eligibility: We analyze your betting history to determine your loyalty tier, calculate your weekly cashback, and offer you personalized reload bonuses.
Customer support: We use your contact details to respond to inquiries, resolve complaints, and notify you of account updates.
Fraud detection: We analyze patterns in your betting, deposit, and withdrawal behavior to detect unusual activity that may indicate unauthorized access or fraud.
Platform improvement: We use aggregated, anonymized data to understand how users interact with pion and to test new features.

Data retention: We keep your account and transaction data for as long as your pion account is active and for at least seven years after closure to comply with anti-money-laundering regulations. We delete cookies and non-essential tracking data after 12 months of inactivity.

Third-party processors and data sharing

We do not sell or rent your personal data to marketers or advertisers. However, we do share data with essential service providers who assist us in operating pion:

Payment processors: We share your name, email, phone, address, and transaction details with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and online payment, e-wallet, mobile banking, local payment banks) to process deposits and withdrawals.
Identity verification partners: We may use third-party ID-verification services to confirm your government ID and proof of address.
Customer support platforms: We use a third-party live-chat provider to manage support messages.
Analytics providers: We use analytics tools (non-identifying) to understand aggregate traffic and user behavior on pion.
Legal and regulatory authorities: We comply with requests from law enforcement, regulatory bodies, and courts for information about specific accounts or transactions.

All third-party processors are contractually bound to use your data only for the purposes we specify and to protect it with security standards equal to our own. Our servers may be located outside your jurisdiction (typically in Southeast Asia or Europe); by using pion, you consent to this international data transfer.

Cookies and tracking on pion

We use cookies (small text files stored on your device) to remember you when you log in, maintain your session, and track your betting preferences. We also use pixels and similar tools to measure how you interact with pages on pion.

Essential cookies are necessary for pion to function (login, payment processing); we always use these. Preference cookies remember your language and display settings. Analytics cookies help us understand traffic patterns and optimize the platform. Marketing cookies (if enabled) allow us to tailor promotional offers to your interests.

Most browsers allow you to disable cookies through settings, but this may prevent pion from functioning properly. We do not honor "do not track" signals in browsers; instead, we rely on your explicit cookie consent choices at login. You can adjust your cookie preferences in your pion account settings at any time.

Your rights and data access on pion

We at pion recognize your rights to access, correct, and request deletion of your personal data. To exercise these rights, contact our support team with your account number and a clear request.

Right of access: You may request a copy of all data we hold about you. We will provide it within 30 days in a machine-readable format.

Right to correction: If your name, address, or contact details are incorrect on your pion account, update them immediately in your account settings or request our support team to correct them.

Right to deletion: You may request deletion of your account and associated data. However, we will retain transaction records and payment information for seven years to comply with anti-money-laundering law. Any balance in your account will be returned to your registered payment method before deletion.

Right to object: You may object to our use of your data for analytics or promotional purposes by adjusting your account preferences or contacting support. This does not affect data collection necessary for account verification or regulatory compliance.

Note: We cannot honor deletion requests for data required by law (anti-money-laundering records, audit trails) or for active disputes or investigations.

Security and data protection on pion

We employ industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our security practices include:

Encryption of all data in transit (HTTPS/SSL) and at rest (AES-256).
Secure password storage using strong hashing algorithms; we never store passwords in plain text.
Restricted access to personal data; only essential staff can view account information.
Regular security audits and penetration testing by independent firms.
Immediate notification to affected users if a data breach occurs.

We maintain segregated trust accounts for member deposits to ensure that your balance is protected and separate from our operational funds. If pion were to cease operations, these funds would be returned to you.

However, no security system is perfect. If you suspect unauthorized access to your pion account, change your password immediately and contact our support team. We are not liable for unauthorized access if you share your password, use a weak password, or fail to secure your device.

Contact and complaints on pion

If you have questions about our privacy practices, believe we have misused your data, or wish to exercise your data rights, contact our support team via live chat, email, or phone. We will respond within 14 days.

If you are unsatisfied with our response, you may lodge a formal complaint with the relevant data-protection authority in your jurisdiction. We maintain a record of all complaints and share findings with regulators as required.

We review our privacy policy annually and update it as needed to reflect changes in technology, law, or our practices. We will notify you via email of any material changes. Continued use of pion after notification constitutes acceptance of updated terms. For the latest version of this privacy notice, visit our Privacy Policy page or contact our support team